top of page

Shipping Policy

 

 

Effective Date: 07/01/2026

Thank you for shopping with Vibrea. This Shipping Policy explains how we process, ship, and deliver orders placed through jwvibrea.com .

By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding U.S. federal holidays.

During periods of high demand, promotional events, product launches, or holidays, processing times may be extended.

We reserve the right to delay shipment if additional payment verification or fraud prevention measures are required.

2. Shipping Locations

We currently ship to addresses within:

  • The United States

  • U.S. Territories (where available)

  • APO/FPO addresses (where available)

International shipping may be offered in selected countries. Availability and shipping rates will be displayed at checkout.

Customers are responsible for ensuring that products may legally be imported into their destination country.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight

  • Package dimensions

  • Shipping destination

  • Selected shipping method

We may offer promotional free shipping on qualifying orders. Eligibility requirements will be disclosed during checkout and may change without notice.

4. Estimated Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed.

Typical delivery estimates are:

Shipping Method Estimated Delivery Time

Delivery estimates begin after order processing is complete.

Delays caused by weather, carrier disruptions, holidays, customs processing, or other events outside our control may occur.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

  • We are not responsible for delays or failed deliveries.

  • Additional shipping fees may apply if a package must be reshipped.

  • Orders returned to us due to incorrect address information may be refunded less shipping and handling costs.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

We are not liable for:

  • Lost packages marked as delivered by the carrier

  • Stolen packages after delivery

  • Delays caused by carriers, weather, customs, or other circumstances beyond our control

If your package appears lost, please contact us at [support email] within 14 days of the expected delivery date so we can assist with a carrier investigation.

8. Damaged Shipments

If your order arrives damaged:

  1. Retain all packaging materials.

  2. Take photographs of the damaged items and packaging.

  3. Contact us within 7 days of delivery.

We may require documentation before issuing a replacement, store credit, or refund.

9. Split Shipments

To improve fulfillment efficiency, orders may be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers and packages on different delivery dates.

No additional shipping charges will apply for split shipments initiated by us.

10. Pre-Orders and Backordered Products

Products marked as:

  • "Pre-Order"

  • "Backorder"

  • "Coming Soon"

may have extended processing and delivery times.

Estimated shipment dates are subject to change.

If an order contains both in-stock and pre-order items, we may hold the shipment until all items become available or ship items separately at our discretion.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions due to carrier regulations, state laws, or product composition.

We reserve the right to refuse shipment of any order where delivery is prohibited by law.

12. Risk of Loss and Title

Ownership and risk of loss for products pass to the customer upon our delivery of the package to the shipping carrier.

Customers are responsible for monitoring tracking information and securing deliveries after arrival.

13. Force Majeure

We shall not be responsible for delays or failures in shipment caused by events beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Labor disputes

  • Transportation disruptions

  • Government actions

  • Public health emergencies

  • Carrier service interruptions

14. Contact Information

For shipping-related questions, please contact:

Vibrea
Email: help@jwvibrea.com

bottom of page