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Return & Refund Policy

 

 

Effective Date: 07/01/26

Thank you for shopping with Vibrea. We strive to provide high-quality beauty, skincare, cosmetic, and personal care products. Due to the hygienic nature of our products, we maintain the following return and refund policy.

1. All Sales Are Final on Opened or Used Products

For health, hygiene, and product safety reasons, we do not accept returns, exchanges, or refunds for any product that has been:

  • Opened

  • Used

  • Tested

  • Swatched

  • Altered

  • Damaged after delivery

  • Missing original packaging or seals

Once a product's seal has been broken or the product has been opened, it is considered non-returnable and non-refundable.

2. Eligible Returns

Returns may be accepted only if all of the following conditions are met:

  • The item is unused and unopened.

  • The product remains in its original packaging.

  • All safety seals, labels, and protective coverings remain intact.

  • The return request is submitted within fourteen (14) days of delivery.

  • Proof of purchase is provided.

We reserve the right to inspect all returned items before approving a refund.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipment

  • Defective upon arrival

  • Incorrectly shipped

please contact us within seven (7) days of delivery at help@jwvibrea.com .

To process your claim, we may require:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • A description of the issue

At our discretion, we may provide:

  • A replacement product

  • Store credit

  • A refund

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products

  • Used products

  • Sale or clearance items

  • Gift cards

  • Promotional items

  • Products marked "Final Sale"

  • Products damaged through misuse, neglect, or improper storage

5. Return Authorization Required

Do not return any item without prior authorization.

Unauthorized returns may be refused and returned to the sender at the customer's expense.

To request a return authorization, contact:

Email: help@jwvibrea.com

6. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless required by law or the return is due to our error.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped;

  • The item arrived damaged; or

  • The item is confirmed to be defective.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Refused Deliveries and Returned Packages

If an order is refused, undeliverable, or returned due to an incorrect address provided by the customer, any refund may be reduced by:

  • Original shipping charges;

  • Return shipping charges; and

  • Applicable handling fees.

9. Chargebacks

Customers agree to contact us first to resolve any concerns regarding orders, returns, or refunds.

Initiating a chargeback for products that are non-refundable under this policy may result in the suspension of future purchasing privileges and the submission of supporting documentation to the payment processor.

10. Contact Information

For return or refund inquiries, please contact:

Vibrea
Email: help@jwvibrea.com
 

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